Kwahk, K. Y., Ahn, H., & Ryu, Y. U. (2018). Understanding mandatory IS use behavior: how outcome expectations affect conative IS use. International Journal of Information Management, 38(1), 64-76.

https://doi.org/10.1016/j.ijinfomgt.2017.07.001

Abstract
Implementing enterprise systems (ES) suffers from a high failure rate despite their promised benefits. A commonly cited reason for ES implementation failures in the context of mandatory use is end users’ unwillingness to adopt or use systems or their sabotage thereof. Considering that expectations toward using newly implemented systems may promote positive user behavior, we examine the effects of outcome expectations on information systems (IS) use activity from the viewpoint of social cognitive theory. In addition, we propose a new surrogate variable for IS use activity in the mandatory use context, conative IS use, which is conceptualized as a second-order aggregate construct comprising three dimensions: immersion, reinvention, and learning. Conative IS use here refers to IS use that is proactively motivated by intentional and personal causes. The empirical results, based on data collected from 208 ES users, are found to support the conceptualization of the proposed variable. They also reveal that conative IS use is positively affected by outcome expectations. The findings of this study thus imply that the appropriate management of expectations may promote IS use behavior in the mandatory use context.

연구의의

본 연구는 결과 기대 효과가 기업 정보시스템에 대한 사용 의도에 미치는 영향을 사회인지 이론의 관점에서 실증적으로 분석함. 본 연구는 엔터프라이즈 환경에서 정보시스템의 도입이 자주 실패하게 되는 배경을 면밀히 탐색하고, 정보시스템 사용과 관련한 새로운 변수로 능동적 사용(conative use)을 제시하여 기존의 종속변수인 사용의도와 모델의 관점에서 구조적으로 차이를 비교함.